Help Desk

Groups

Help desk community groups can be managed from here. New groups can be created with a name, description, optional image, and a privacy setting — a private group requires approval before users can join. Existing groups can be edited, deleted, activated or deactivated, and reordered.

Group Requests

Displays pending join requests from users for private groups. Each request can be approved or rejected. Approved users gain access to view the group's conversations and post questions.

Questions

Allows the admin to view all questions posted by users across all groups. The admin can edit or delete any question.

Replies

Admins can view other users' replies within question threads, as well as add their own replies.